Skagit Northwest Orthopedic

Patient Portal & Forms

Using the Patient Portal

To start this process, please make sure the office has added your email address to your account.

  • To create a Portal account, you must have a unique email address and cannot share your email address with another patient (for example, spouses who are both patients cannot use the same email address for use in the Portal).
  • The demographic information to create a Portal account must match your PROS clinic account.
  • The Portal is NOW SUPPORTED on all computer platforms (Apple/MAC, PC, etc.).

You can view your information on the Portal at any time, but you will only be able to update information on the Portal within 7 days of your next office visit. When updating your information in the Portal, please click “SUBMIT PAGE” at the bottom of each page. This sends your information directly to our secure electronic medical record.

If you are unable to log on or use our Portal, please call our office and we may be able to help you troubleshoot. Otherwise, if you are not able to update your health and social history through the Portal before your appointment, please arrive at least 15 minutes before your appointment to complete paperwork in the office.

  1. How do I enroll in the Medfusion patient portal?
    Provide a valid email address to your practice. You’ll receive an invitation to enroll. You can then create a username and password then follow onscreen prompts to activate your account.
  2. What if I do not receive an email invitation?
    Please contact your clinic to re-send you an enrollment email invitation.
  3. Is an email address necessary to enroll in the new patient portal?
    Yes
  4. Does the enrollment link in the email invitation expire?
    Yes, the enrollment link will expire after 30 days. Please be sure to enroll as soon as you receive your invitation.
  5. What email address will emails from the new Medfusion patient portal come from?
    The email will come from noreply@medfusion.net or noreply@nextgen.com. To ensure delivery of future emails, please add noreply@medfusion.net and noreply@nextgen.com to your address book.
  6. What internet browser works best with the Medfusion patient portal?
    Google Chrome is the recommended browser for the patient portal. Mozilla, FireFox and Microsoft Edge will work fine as well. We do not recommend using Safari as it conflicts with the patient portal software at times. For iPhone, iPad users – Google Chrome can be downloaded from the App Store on Apple’s iOS. Chrome is compatible with both the iPhone and iPad. By default, Apple uses Safari as a browser since it is their product. It may be best to view it in Chrome on the iPhone if Safari has issues.
  7. I have completed my enrollment in the new patient portal, but I do not see my Health Record. Why?
    Please allow up to 4 business days for the health record information to fully load onto your account.
  8. What can I do with my health records?You can easily review, download, or share your health records with other providers.
  9. How can I access a patient portal for my child/underaged minor?
    Your practice will send a parent/guardian invitation to view and manage your child’s account.
  10. Can two parents/guardians link to the same child’s account?
    More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.
  11. Can I share access with a trusted representative?
    You can invite trusted representatives to access your patient portal in your “Profile”. If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.
  12. How do I request medical records to be sent to my patient portal?
    You can easily request medical records by clicking on the Ask a Question feature on the portal. Selecting the Medical Records Request option will populate a message for you to request any medical records to be sent to your patient portal from your care team.
  13. What do I do if I forgot my username and/or password?
    To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.
  14. I can’t remember the answer to my security question to reset my password?
    If you forgot your username and/or password and don’t know the answer to your security question, please reach out to the clinic to send you a reset password email.
  15. Is my patient portal secure?
    Yes. Your patient portal is HIPAA compliant, which means your information is securely stored and encrypted.

Please allow up to 7 days after your visit to access the records.

Patient Forms

Most of our forms and patient intake is now completed via Phreesia, our online check-in platform. If you are unable to complete your pre-registration and check-in prior to your visit, please arrive at least 15 minutes prior to your appointment time to allow time to complete your registration and check-in, in our office.

You may also log on to the Patient Portal above to complete your Medical History online up to 7 days before your appointment. We require this to be completed by new patients, and one time per year thereafter for established patients. You may also do this in the office before your appointment on an iPad tablet. 

For more information click here.

Medical Records Requests

Patients: For free access to view and obtain your own medical records and visit notes, you may access them via our Patient Portal. Please allow up to 7 days after your visit to access the records.

Healthcare providers: please contact our office directly for continuity of care records.

For all other records requests, please contact Proliance’s Medical Records department to submit your medical records request.