If you are waiting on a referral to schedule an appointment, please allow 72 hours or 3 business days for your Primary Care Provider and for our office to process your referral. Once the referral is processed, we will call you to schedule your appointment. If you haven’t heard from us after 72 hours or 3 business days, please call the number above.
What To Bring To Your Office Visit and list the following:
- Insurance identification card(s)
- Payment for your insurance co-pay. This must be paid at your first visit. We accept checks and credit cards.
- Photo ID
- A complete list of ALL medications
New Patients: please arrive 15 minutes before your scheduled appointment time to allow time to complete your registration and check-in.
Check-in process: we utilize a platform called Phreesia for our appointment reminder system and pre-registration and check-in process:
Three (3) days before your appointment you’ll receive an appointment reminder from us via Phreesia, via both email and text message. It will have a link to complete your pre-registration and check-in which you can complete from your own device (computer or mobile phone). Please complete this pre-registration and check-in before you arrive for your appointment. *For those who need assistance, this can also be completed on a computer tablet in the office prior to your appointment.
If you are unable to complete your pre-registration and check-in prior to your visit, please arrive at least 15 minutes prior to your appointment time to allow time to complete your registration and check-in, in our office.
Completion of additional Forms & Paperwork: please inform the front desk of all forms and paperwork you need completed by the Physician or Physician Assistant. This includes forms requested by the patient, employer, or insurance company. Forms and paperwork will not be completed completed until the paperwork fee is paid at the time of check-in. This charge is the patient’s responsibility and helps cover the administrative time it takes to complete paperwork. Please allow up to 10 business days to complete forms and paperwork.
1. X-rays, MRI’s, CT’s and Ultrasounds:
We offer digital X-Ray and MRI imaging services at our office. Please inform us if you’ve had imaging done (i.e. X-Ray, MRI, CT, etc.) at other locations prior to your appointment. We are able to review imaging studies done at Skagit Regional Hospital, Island Health and Rayus (formally CDI), Mt Baker Imaging, Bellingham Advanced Medical Imaging, PeaceHealth, Whidbey General Hospital, North Cascade Family Physicians, The Everett Clinic, University of Washington Medical Center, Providence, Swedish and Virginia Mason online in our office. If you had imaging studies done at other facilities not listed here, please bring those with you on a computer disc or other electronic format.
2. Medication Refills:
Please monitor your medications. We require 48-72 hours, or 2-3 business days to process refills.
For non-narcotic medication refills please contact your pharmacy to obtain a refill. Your pharmacy will send us a prescription refill request.
For narcotic and pain medication refill requests, please contact our office before you run out. Most pain medications require a written prescription that must be picked up at our office. Please note that we do not refill prescriptions after hours, on weekends, or holidays, so please plan accordingly. Our office follows CDC, AAOS, and Washington State Healthcare Authority guidelines, to closely manage our patients use of prescription narcotic medications.
3. Emergency Re-schedule:
Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to re-schedule patients, but emergency surgeries are part of an Orthopedic Surgeon’s daily schedule. We appreciate your understanding and flexibility!
4. Telephone Calls:
We endeavor to return all phone calls in a prompt, efficient manner. To ensure that the patients being seen in the clinic get the complete attention from our nursing staff and providers, phone calls will be returned as soon as we are able. Please allow at least 1 business day for return calls about non-urgent issues.
5. Emergency Calls:
During regular office hours, an emergency call will be handled immediately. In the event of an emergency that occurs when our office is closed, our answering service will contact the physician on call to assist you.
6. Independent Medical Exams (IMEs):
Our providers do not perform Independent Medical Examinations (IMEs), nor do they provide disability or impairment ratings.
7. Durable Medical Equipment (knee, ankle, wrist braces, etc.):
We offer DME in-house! If you are need of DME, our doctors will prescribe one of our braces and you will be fitted by one of our DME-trained specialists. You can also be scheduled with one of our Physical Therapists who will train you how to use your DME. You are not obligated or required to obtain a DME product through us, but we do encourage you to go through a trained and certified DME professional to find the most appropriate and well-fitted DME product, to ensure you are properly supported and heal properly. Yes, you can probably find DME items cheaper “on Amazon” but you’ll have no guarantee that you’re getting the correct product for your need, or that it will fit you properly. Shop wisely!